Terms of Service

Version: 1.1 Effective date: 20 October 2026 Last updated: 20 October 2026

These Terms of Service ("Terms") are a contract between you and Vyxos s.r.o. ("Vyxos", "we", "us") governing your use of Taskwich, our project-management application on the web and in the Taskwich app for Android (the "Service"). By creating an account or using the Service, you agree to these Terms.

Two separate contracts. These Terms govern your use of the software. Your purchase of a paid plan is a separate contract with Stripe, which sells Taskwich subscriptions to you as the merchant of record (see Section 7). Price, tax, invoicing, and refunds are handled by Stripe under Stripe's own terms; the right of withdrawal (including how it is lost when performance starts immediately) is presented by Taskwich — see Section 7 and the right of withdrawal page.

For how we handle personal data, see our Privacy Policy. If you use Taskwich on behalf of an organisation, our Data Processing Agreement (DPA) also applies (see Section 10).

1. Who we are

Company: Vyxos s.r.o., incorporated in the Slovak Republic
Registered address: Vysokoškolákov 8556/33B, 010 08 Žilina, Slovenská republika
Company ID (IČO): 56 908 318 · Tax ID (DIČ): 2122513888 · VAT ID (IČ DPH): SK2122513888 (registered under §7a of the Slovak VAT Act; not a VAT payer — nie je platiteľom DPH)
Commercial register: Okresný súd Žilina, oddiel: Sro, vložka č.: 87677/L
Managing director (konateľ): Marek Fodor
Email: [email protected] · Privacy: [email protected]

Full statutory identification is in our Imprint (Act 22/2004 §4; e-Commerce Dir. 2000/31/EC Art. 5).

2. Acceptance and eligibility

Acceptance. You accept these Terms when you create an account or use the Service. If you do not agree, do not use the Service.
Age — 16+. You must be at least 16 years old (the age of digital consent in Slovakia, GDPR Art. 8 as set by Act 18/2018 §15). The Service is not directed to children under 16.
Authority. If you accept on behalf of an organisation, you confirm you are authorised to bind it; "you" then means that organisation.
Capacity. You must have legal capacity to enter a contract.

3. The Service

Taskwich is a hosted project-management tool that you use on the web or in the Taskwich app for Android. It lets you create workspaces, projects, tasks, comments and documents, collaborate with members you invite, and manage related content. Features may evolve; we describe the current functionality and interoperability in-product and in our documentation. We provide the Service on a subscription basis and as a continuously supplied digital service (Act 108/2024 §2).

AI features. Certain plan-gated features — for example the mind-dump assistant — use a third-party AI provider, OpenAI, L.L.C. (USA), to turn the free-text you enter into suggested tasks that you review, edit and confirm before anything is created. To provide these features we transmit your note content, together with the names of the workspace projects you can see and the first 500 characters of each one's description, to OpenAI in the United States under EU Standard Contractual Clauses (GDPR Art. 46). You may also dictate your note instead of typing it (voice input, Talk, on the web and in the Android app): your microphone audio is then streamed directly from your browser or phone to OpenAI, which transcribes it into your note. The audio never passes through our servers, we store neither the recording nor the transcript, and we keep only a record of each voice session (start, end and length) to count your plan's voice minutes. OpenAI does not use this data to train its models and deletes it within 30 days. A human always remains in the loop — no decision is made about you by automated means alone. For how this processing works, including voice input, and the transfer safeguards, see our Privacy Policy and our AI Transparency Notice.

4. Your account and obligations

Accurate details. Provide accurate registration information and keep it current.
Credentials. Keep your password and any two-factor credentials confidential; you are responsible for activity under your account, except activity caused by our failure to secure the Service.
Notify us promptly of any unauthorised use or security breach at [email protected].
Workspace administration. If you administer a workspace, you are responsible for the members you invite, the roles you assign, and the content placed in it.
One person per account. Accounts are for the named user; do not share login credentials.

5. Acceptable use

You agree not to:

use the Service unlawfully, or to store or transmit unlawful, infringing, or harmful content;
upload malware, attempt to breach or probe security, or circumvent access controls or usage limits;
reverse-engineer, decompile, or extract source code except to the extent this restriction is prohibited by applicable law (e.g. interoperability under Act 185/2015);
resell, sublicense, or provide the Service to third parties outside your workspace, or use it to build a competing product;
use automated means to access the Service in a way that degrades it, or scrape data beyond documented APIs;
impersonate others or misuse another user's account;
submit to our AI features (such as the mind-dump assistant) any content you are not entitled to submit, or any special-category data (GDPR Art. 9) or otherwise unlawful data you are not authorised to process.

You are responsible for all content you submit to AI features and warrant that you have the right to submit it. Because that content is transmitted to a third-party AI provider, do not type or say sensitive or special-category data you are not authorised to share.

We may set fair-use and technical limits (storage, rate limits) and will describe material limits in-product.

6. Objectionable content and conduct

Taskwich is a collaboration tool: what you write can be seen by other members of your workspace. In addition to Section 5, you must not submit, post, share or send through the Service — in tasks, comments, documents, attachments, names, profile details or @mentions — any of the following ("Objectionable Content"):

content that is unlawful, or that promotes or facilitates unlawful activity;
harassment, bullying, hate speech, threats, or incitement to violence or discrimination against a person or group, including on grounds such as race, ethnicity, religion, sex, sexual orientation, disability or age;
sexual content involving minors, or any content that sexually exploits or abuses a minor;
malware, phishing, or other content designed to harm, defraud or deceive;
spam, unsolicited bulk messages, or deceptive or misleading content;
content that infringes the intellectual-property, privacy or other rights of others, including publishing another person's personal data without a lawful basis.

You also must not use the Service to harass or pester another person — for example by misusing @mentions, comments or invitations to send unwanted, repeated or abusive messages or notifications.

Reporting. On the web and in the Taskwich Android app you can report a comment or another person, and in the Android app also a task or a document: you choose a reason, may add a note, and send it. A report reaches Vyxos as a support request. You can also write to [email protected] at any time. Do not submit reports you know to be false, and do not use reporting to harass others.
Blocking. On the web and in the Taskwich Android app you can block another member of a workspace from their profile, and unblock them from the same place. A block applies only within that workspace and has these effects, and no others: (a) neither of you can @mention the other, and a mention of the other that exists anyway sends no notification; and (b) you see the blocked member's comments blurred and can choose to show a comment. Blocking does not remove anyone from the workspace and does not change either person's access to tasks, documents, attachments, assignments or other notifications. We do not tell the other member that you blocked them. Blocking is a personal setting; it is not a report and does not by itself make us review anything.
What we do. We review reports by hand and do not screen content in advance. We do not promise a response time, and we do not guarantee that every report leads to action. If we find Objectionable Content or conduct in breach of this Section, we may, at our discretion and depending on the seriousness of the breach, remove or disable access to the content, warn you, suspend your access or terminate your account (see Section 13), and, where the law requires it, pass information to the competent authorities. To assess a report we may view the reported content and related account information (see Section 10 on support access).
Your acceptance. By using the Service you accept that we may take these measures and that reports about your content or conduct may lead to them. If you believe we acted in error, write to [email protected]; this does not affect your mandatory statutory rights.

7. Plans, billing, and Stripe as merchant of record

Free and paid plans. Some features require a paid subscription. Current plans, features, and prices are shown in Taskwich on the web and at checkout.
Stripe is the seller. When you buy a paid plan, Stripe acts as the merchant of record — Stripe is the seller of record and your counterparty for the purchase. Stripe calculates, collects and remits EU VAT, issues your invoices and receipts, and handles refunds, disputes and chargebacks. Your purchase is governed by Stripe's consumer terms.
What this means. We do not receive or store your card details. Questions about a charge, invoice, VAT, or refund are handled under Stripe's terms; the right of withdrawal is set out below. We will help you reach the right place.
Auto-renewal and cancellation. Subscriptions renew automatically for the billing period you selected until cancelled. You can cancel at any time from your account settings on the web or via Stripe; cancellation stops the next renewal and takes effect at the end of the current paid period. Pre-contractual price, duration, renewal and cancellation information is presented to you before you are bound (Act 108/2024 §15(1)); the parts handled at checkout are presented by Stripe, and any items not covered there are set out in these Terms.
Right of withdrawal. As a consumer you generally have a 14-day right to withdraw from a distance contract without giving a reason (Act 108/2024 §19(1) and §20(1); CRD 2011/83/EU Art. 9). Taskwich presents the immediate-performance consent and your acknowledgement that you thereby lose that right (Act 108/2024 §17(10), §19(1)(m)) to you at checkout and confirms it to you on a durable medium by email (§17(12)(b)); see the right of withdrawal and model form. Price, VAT, invoicing and refunds remain handled by Stripe as merchant of record.

8. Digital-service conformity and consumer remedies

This Section applies to consumers (natural persons acting outside their trade or profession) and cannot be waived to your detriment.

Conformity. We provide the Service in conformity with the contract — fit for its purpose, matching its description, and with the updates needed to keep it in conformity (Act 108/2024, transposing Digital Content Directive (EU) 2019/770).
Updates. We will inform you of and supply updates, including security updates, needed to keep the Service in conformity for the period you are entitled to receive it.
Your statutory remedies. If the Service is not in conformity, you are entitled, in the order and on the conditions set by law, to have it brought into conformity, to a proportionate price reduction, or to terminate the contract (Act 108/2024; DCD 2019/770 Arts. 13–14). Where termination or a refund is due on a paid plan, it is processed through Stripe as merchant of record.
No contracting below the floor. Nothing in these Terms limits these statutory remedies, the conformity obligation, or any other mandatory consumer right.

9. Intellectual property and licence

Our IP. The Service, its software, design, and trademarks are owned by Vyxos or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose for the term of your subscription, subject to these Terms.
No other rights. No rights are granted except those expressly stated. The licence ends when your account or subscription ends.
Feedback. If you send us suggestions, we may use them without obligation to you.

10. Your content and our role as processor

You own your content. You retain all rights in the content you create or upload ("Your Content"). We claim no ownership.
Licence to operate the Service. You grant us the limited rights needed to host, store, back up, transmit and display Your Content solely to provide the Service to you and your workspace.
Your responsibility. You are responsible for Your Content, for having the rights to use it, and for ensuring it is lawful.
AI features. If you use our AI features, the content you submit is transmitted to our AI provider OpenAI, L.L.C. (USA) under EU Standard Contractual Clauses, solely to transcribe what you dictate and to generate the suggestions you review before anything is created; OpenAI does not use it to train its models and retains it for no more than 30 days. Where you use Taskwich on behalf of an organisation, OpenAI acts as our sub-processor under the Data Processing Agreement. You are responsible for the content you submit to AI features and confirm you have the right to submit it (see Section 5). See the Privacy Policy for details of this processing and the transfer safeguards.
Processor relationship. Where you use Taskwich on behalf of an organisation, that organisation is the controller of the personal data in Your Content and Vyxos is a processor acting on its instructions under our Data Processing Agreement (GDPR Art. 28). For account, billing and support data we act as controller — see the Privacy Policy.
Support access. Authorised staff may access your account read-only to provide support or maintain security; every session is logged. See the Privacy Policy and DPA.

11. Availability, warranties, and disclaimers

We aim for high availability but do not guarantee the Service will be uninterrupted or error-free. Planned maintenance and factors outside our control may affect availability. We offer no specific uptime commitment unless stated in a separate written agreement.
Business customers — "as is". To the maximum extent permitted by law, for business customers the Service is provided "as is" and we disclaim all implied warranties (merchantability, fitness for a particular purpose, non-infringement).
Consumers. The "as is" disclaimer above does not apply to consumers. Your statutory conformity rights under Section 8 remain fully in force.

12. Liability

Consumers. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded under mandatory Slovak law, including your statutory consumer remedies. Subject to that, our liability to you is governed by the applicable mandatory law (Slovak Civil Code, Act 40/1964).
Business customers. To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, or consequential loss, or loss of profits, revenue, data, or goodwill; and (b) each party's total aggregate liability arising out of or related to the Service is capped at the total fees you paid for the Service in the 12 months before the event giving rise to the claim. These limits do not apply to liability for death or personal injury caused by negligence, for fraud or wilful misconduct, or where the law does not permit limitation.

13. Suspension and termination

By you. You may stop using the Service and ask us to delete your account at any time; our account deletion page explains how, including the 30-day grace period and the workspaces you must hand over first. Cancellation of paid plans is handled as in Section 7.
By us. We may suspend or terminate your access if you materially breach these Terms (including Sections 5 and 6), if required by law, or to protect the Service or other users from harm or security risk. We may also remove or disable access to content that breaches Section 6. Except where the breach is serious or the law requires immediate action, we will give you notice and, where appropriate, a chance to cure.
Effect. On termination your licence ends and your access stops. You may export Your Content before termination using in-product tools where available.
Data after termination. We retain and delete data as described in the Privacy Policy. Soft-deleted workspaces and projects are retained for 2 years before purge.
Survival. Sections on IP (9), your content (10), liability (12), governing law (15), and any accrued payment obligations survive termination.

14. Changes to these Terms

We may update these Terms — for example to reflect new features, or legal or security requirements. We will post the updated version and update the "Last updated" date.
Notice. For material changes we will give you reasonable advance notice (e.g. by email or in-product) before they take effect.
No unfair unilateral change. We will not rely on a unilateral-change clause to your detriment without a valid reason stated here, and you may terminate before a material change takes effect if you do not accept it (consistent with the Unfair Contract Terms Directive 93/13/EEC and Act 108/2024). Changes do not reduce your mandatory statutory rights. Continued use after a change takes effect means you accept the updated Terms.

15. Governing law and disputes

Governing law. These Terms are governed by the law of the Slovak Republic. As a consumer, you also keep the protection of any mandatory rules of the country where you habitually reside (Rome I, Reg. 593/2008 Art. 6).
Courts. Disputes fall to the competent courts of the Slovak Republic, subject to any mandatory consumer-jurisdiction rules that favour you.
Consumer ADR. If we cannot resolve a complaint, you may turn to alternative dispute resolution. The competent ADR entity is the Slovak Trade Inspection (Slovenská obchodná inšpekcia, SOI) — soi.sk — or another entity on the Ministry of Economy's list, under Act 391/2015 Z.z. on consumer ADR.

16. General

Entire agreement for app use, alongside the Privacy Policy and (where applicable) the DPA; the purchase contract with Stripe is separate.
Assignment. You may not assign these Terms without our consent; we may assign them as part of a reorganisation or sale of the business, without reducing your rights.
Severability. If a clause is unenforceable, the rest remains in force.
No waiver. Failure to enforce a term is not a waiver of it.

17. Contact

Questions about these Terms: [email protected]. Privacy matters: [email protected].